At gans33, member privacy is more than a legal obligation — it is one of our core values. This document transparently explains how we collect, use, store, and protect your personal information as a registered member in Malaysia.
Six layers of privacy protection we apply for every member
All data transmitted between your device and gans33 servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banks. No third party can intercept or read your information in transit.
Identity verification documents (KYC) that you submit are stored in an encrypted archival system accessible only to authorised personnel. This information is not shared with external parties unless required by applicable Malaysian law.
Members' personal data is stored in data centres with multi-layered physical and digital security. Our servers undergo regular security audits by accredited third parties to ensure there are no exploitable vulnerabilities.
Gans33 has never and will never sell, rent, or transfer members' personal data to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes stated in this privacy policy.
Gans33 members have the full right to access, correct, or request deletion of their personal data at any time. Contact our support team and your request will be processed within 5 business days.
You may choose to receive or opt out of marketing communications from gans33 at any time via your account settings page. Your decision will be fully respected and we will not send any unsolicited communications.
By registering or continuing to use the gans33 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of it, please contact us or stop using the platform.
Welcome to gans33 Privacy Policy. This document has been drafted to clearly and transparently explain how the gans33 platform — accessible via gans33.app and related mobile apps — collecting, processing, storing and protecting your personal information as a registered member.
Gans33 is committed to safeguarding the privacy of every member at all times. We fully comply with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. All our data processing is carried out on a lawful, fair, and transparent basis.
This Privacy Policy applies to all your interactions with gans33, including account registration, login, deposits, withdrawals, participation in games, use of customer support, and browsing our website. It is to be read together with Terms and Conditions and Responsible Gaming Policy us.
In this document, "personal data" refers to any information that can be used to identify you directly or indirectly, such as your name, identification card number, email address, phone number, and financial information.
Gans33 collects your personal data through several channels — directly from you, through your use of the platform, and in some cases from legitimate third-party sources. The following are the categories of data we collect:
| Data Categories | Examples of Information | Collection Methods |
|---|---|---|
| Identity | Full name, IC number, date of birth, gender | Account registration, KYC |
| Contact | Email address, mobile phone number | Account registration |
| Financial | Bank account details, digital wallet numbers, transaction history | Deposits & withdrawals |
| Technical | IP address, device type, operating system, web browser | Automatically during use |
| Behaviour | Game history, betting preferences, session duration | Automated system logs |
| Communications | Support chat records, inbound and outbound emails | Interactions with customer support |
We do not collect sensitive data such as health information, political views or religious beliefs. Financial data collected is limited to what is necessary for processing transactions and complying with anti-money laundering (AML) requirements.
Please note: You are not required to provide all requested data, but failure to do so may affect our ability to fully deliver our services, including withdrawal approvals.
Every use of your personal data by gans33 has a clear purpose and a lawful legal basis. We use your data for the following purposes:
Gans33 will only process your data where a valid legal basis exists, namely: (a) the performance of a contract between you and gans33; (b) compliance with a legal obligation; (c) the legitimate interests of gans33; or (d) consent you have explicitly provided.
Gans33 does not sell or transfer your personal data to third parties for marketing purposes. However, in certain situations, we may need to share your data with the following parties:
All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to process data for specified purposes. Gans33 conducts regular due diligence reviews on all third-party service providers.
Your data never shared with advertising companies, data brokers, or any commercial entity unrelated to the direct operations of gans33.
Gans33 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:
Security reminder: gans33 support staff will never ask for your account password or full payment card details via chat or email. If you receive such a request, please report it to us immediately.
Gans33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the gans33 website.
We use the following types of cookies:
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the gans33 platform.
As a gans33 member, you have the following rights regarding your personal data under Malaysia's PDPA 2010:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 business days.
If your data is inaccurate or incomplete, you have the right to request a correction from us promptly at no charge.
You may request deletion of your personal data, subject to applicable legal data retention obligations.
You have the right to request that we restrict the processing of your data in certain situations, such as during a review or dispute process.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
To exercise any of the above rights, contact our support team via live chat on the platform or email [email protected]. We will verify your identity before processing your request to ensure the security of your data.
Gans33 retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or for the period required by applicable Malaysian law.
When data is no longer needed and there is no legal obligation to retain it, gans33 will securely delete or anonymise that data using industry-approved methods.
Gans33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The "Last Updated" date at the top of this document will be revised each time a change is made.
For material changes that significantly affect your rights or obligations, gans33 will send a notice to your registered email or display a prominent notice on the platform at least 14 days before the changes take effect.
Continued use of the gans33 platform after the effective date of any changes constitutes your acceptance of the updated privacy policy. We encourage you to review this page periodically.
Previous versions of this Privacy Policy are available upon request from our customer support team for reference purposes. We maintain an archive of all published versions.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the gans33 Data Protection Officer (DPO) team is ready to assist:
Privacy-related complaints will be investigated and responded to within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
Gans33 handles all privacy complaints seriously and in strict confidence. The identity of the complainant will be protected throughout the investigation process.
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